"Not pleased before we've even got there!"

About: Clatterbridge Hospital

I organize my 84 yr old father's appointments and accompany him on each one. He has a new appointment at Ward M2 soon. Where is M2? No directions and we all know it's a big place! Tried to help myself by looking on website..Nothing. Letter says bring "all" your medications! Dad has all his meds ready to take with him and I eventually learn it means..."Bring any meds you need to take on the day"! And the worst one....Wrong phone number on the appointment letter, blooming answerphone! A couple of hours I won't get back again, including half an hour to cool down after being bounced around by the main switchboard and learning I had the number for the breast treatment department's answer phone. Eventually when I did get speak to the right person then she was very good and resolved my few simple enquiries very well! I am an experienced Logistics Manager and also went on the net to try as best to sort this myself......If it was tough for me...???

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Clatterbridge Hospital

We are very sorry to hear about your experience. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the ward. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story