"Nice Hospital..nasty "consultant ""

I was referred to the hospital, to see an E.N.T. consultant, by the nurse at my own medical practice, as I have suffered from tinnitus for over 20 years, and of late I have suffered from a sinus infection which has caused the tinnitus to become unbearable. I was initially tested by an audiologist who suggested that a hearing aid and/or a new masker would help. I was told that she would ask the consultant to confirm this. On seeing the consultant I was asked by him "what do you expect from us today " I foolishly assumed that he would be giving me the benefit of his experience....wrong... I was told , in no uncertain terms that firstly he had none of my medical history, secondly a hearing aid would be virtually useless, and that a new masker ..to replace my 20 yr old one...which incidentally has helped me, was out of the question. I was offered an MRI scan......if I wanted one. All in all a very humiliating experience by an ignorant ill mannered "consultant " Not a nice experience !

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Response from Victoria Hospital W'borne

I am sorry that your experience of Victoria Hospital, Wimborne was not as you, or we, would wish and thank you for raising this with us. We are investigating the concerns you have raised and will discuss with the consultant to ensure that this does not occur again. If you would like a new masker please ring the Audiology Department at Boscombe directly for an appointment. Teresa North, Matron Victoria Hospital

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