"Gynaecology "

About: Glasgow Royal Infirmary / Gynaecology

(as the patient),

Turns out we had been referred to the wrong department but some assistant doctor took us for our appointment anyway. The doctor was cold, uncaring and generally didn't seem to give two hoots about our case. The doctor didn't even explain that Gynecology couldn't help us, just returned with a "Oh doctor wont see you, its not our problem" type of excuse. We had to beg them to find some sort of solution and were hesitantly referred to the correct department, eventually, but the entire experience was gut wrenching and horrible.

I understand that the entire department will not be like this but it's still no excuse for how we were treated!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear KR21

Thank you for taking the time and trouble to provide your feedback.

I will ensure your comments are shared with those involved.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Kind Regards

  • KR21 thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too

Updates, changes and questions related to this story