"Neurology department was excellent
About: City Hospital (Birmingham) City Hospital (Birmingham) Birmingham B18 7QH
Posted by Anonymous (as ),
What I liked
Neurology department was excellent
Dermatology Department was good
Orthotics was excellent
Rheumatology Dept.was good..
What could be improved
Birmingham TreatmentCentre -Blood Tests - A member of staff at ground floor Blood Test Centre was extremely rude to myself and another fellow patient. I attempted to report my concerns but the PALS Service closes at 3.30pm and could not access any help for my complaint.The patient access to an immediate complaints procedure was non-existent at that time and there was no feedback.
The staff member of whom I was making a complaint refused to give their name - and was not wearing a Hospital ID badge.The other members of staff in same department also refused to give me the name.
The staff on the reception desk of Birmingham Treatment Centre are very polite but do not appear to know how to inform outpatients of the complaints procedure.