"Generally sympathetic nursing ..."

(as the patient),

What I liked

Generally sympathetic nursing staff (but not all of them!)

What could be improved

Cleanliness, communication, patient involvement in decision making. I needed to stay over night as I had no one to look after me for the 24 hours post surgery and I was made to feel as if I were a huge imposition on them.

Anything else?

Hospital is in MAJOR need of updating - wards are very old and out of date.

Story from NHS Choices

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Responses

Response from Royal National Throat, Nose & Ear Hospital

We're sorry you had a poor experience at the RNTNEH. If you would like us to follow up any of the issues you highlight, please contact our Patient Advice and Liaison Service at:

Patient Advice and Information Service (PALS)

Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

Tel: 020 7472 6446 / 6447; (020 7472 6445 - 24 hour answer phone)

Fax : 020 7472 6463

Minicom : 020 7472 6593

Email:pals@royalfree.nhs.uk

Interpreting services: 020 7472 6592

Text number: 07624 803635 (for use by deaf, hard of hearing and hearing impaired patients only)