"Happy with both my stays on wards 16 & 16a 6..."

About: Castle Hill Hospital

Stayed on ward 16 in June & although I didn't stay overnight I felt like I wasn't given much care at all, it was a relief to leave late evening !!!! Now I have just had an overnight stay on ward 16a & this is a different story, from arriving at planned time of 11-00am everything was explained to me in great detail, I was taken to my room & measured YES!!!! measured for my stockings ( didn't do that on ward 16 I even had to ask for them minuets before my surgery) then Doctors & Nurses in & out updating me all day.after returning to my room after surgery I was very well looked after. The following morning I was again visited by consultants & had everything they had done explained to me & how to look after my self for next few weeks to help with my recovery. A lovely male nurse came to take my nose packs out again he explained everything that he was going to do & he was sooo gentle. I was discharged about 9-30am & I can honestly say it was a pleasure to stay on ward 16a with such caring professional people. Thank you to everyone involved in my stay.

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Response from Castle Hill Hospital

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We are pleased to read that your experience during this admission was much improved. We do take any comments seriously and try to learn lessons from patient comments. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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