"Exceptional Care"

About: University Hospital Of North Durham

I attended Day Surgery twice within 8 weeks and would like to congratulate the nurse who looked after me on my second visit. She is clearly a dedicated member of the team. A big thank you to the anaesthetist who made me feel less anxious and a sincere thank you to Consultant/Surgeon and Breast Care Nurse. All have been very professional and caring during a very stressful and anxious time. However I have just one small negative comment to make regarding a receptionist in the X-ray department. I had to attend two other departments prior to surgery and as I was held up in the first department I was a little late for my ultrasound. I didn't expect to be scolded by the receptionist on arrival for what was no fault of my own.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Day Surgery department at University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. I am sorry to read of your concerns regarding the staff members within the x-ray department. I have taken note of this and will ensure this comment is relayed to the Matron of that department. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Day Surgery team. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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