"Poor telephone manner"

About: Ashley House

(as a service user),

Phone to speak to my key worker. A person answered who was very rude. The person was very rude to me and very unhelpful.

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Response from John Deane, Snr Practitioner, Halton Integrated Recovery Service, CRI

picture of John Deane

Hi M897,

Sorry to hear that you didnt have a good experience whilst calling our service. Thank you for taking the time to let us know. It is our aim that we support and assist callers and we would be gratefull if you could discuss this in person the next time you attend the service or by telephone on 0151 422 1400 please ask to speak to myself John Deane. if I am not available please ask to speak to a senior practitioner.

we look forward to hearing from you.

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