"Too busy"

About: Barnet Hospital

My son had an accident playing football and hurt his arm. We went to Barnet Hospital and were seen relatively quickly. After x-rays it was confirmed that my son broke a bone in his elbow but we were told that they could not put a cast on his arm as they were "fully booked" until the following Monday, over a week! So after offering us a sling made of sponge? they sent us on our way. My son is in a lot of pain and now has to live with his broken elbow without a cast for over a week.

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Responses

Response from Barnet Hospital

May I start by offering my sincere and unreserved apologies for the time taken to reply to you. I am very sorry and concerned to learn of your experience regarding the Emergency Service at Barnet Hospital and I offer my sincere apologies for the distress caused to you and your son. I notice that your response is anonymous but should you wish us investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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