"Variable quality of care"
Posted by Anonymous
I think it is fair to say that the standard of care recieved at Green Lane was somewhat variable. Some staff went above and beyond the call of duty which was great! whilst others it seemed couldnt do enough to undermine the good work done by their colleagues. At times I think it would be fair to say that I and my family were shocked by the communication skills, or in some cases a severe lack of communication that was present during my time on this ward. Cleaning again was highly variable, with sometimes rather large tumble weeds found in my room under the bed. Clean bed linen was none existent in my eyes as frequently I would find brown stains on so say new sheets, and even plasters and an ECG sticker stuck to my sheets! The worst part of this place for me though is the attitute shown by some staff, who blow hot and cold from time to time, one minute making you feel worthy of their time and the next minute the complete opposite....which quite frankly is not what you need when suffer from mental health......you need a calm friendly attitude where you feel listened to and worthy of peoples time......if you want this I would avoid a lot of the staff on this ward! Appologies to those of you who have been lovely to me though, unfortunately it only takes a few thoughtless words or actions from one or two to completely undo all your good work.