"Terrible hospital !"

About: John Radcliffe Hospital

My daughter put a ear ring inside her ear. I was advised to take her straight to the emergency department which I did. The doctor said he was unable to remove the ear ring and I was told the ENT department would contact me the next morning. That was three days ago. My daughter is 3 years old and at times gets very upset because she is in pain. The ear ring is still in her ear and I'm sure the longer it's left the worse it can get. I have phoned 5 different numbers, I spoke to one person & was told that the person that deals with the emergencies is off sick, she gave me 2 numbers to call and all I'm getting is answering machines and I've left 3 messages but no one has returned my calls so I don't know what to do. Just leave my daughter with this in her ear surely it could cause infection!

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Response from John Radcliffe Hospital

Thank you for your comments regarding communication with the ENT department. I am very sorry that your daughter is in pain and that you have not been able to contact some one who can help. We would be very happy to help you get an appointment date for your daughter, please contact the Patient Advice and Liaison Service on 01865 221473 or at PALS@ouh.nhs.uk who are available to provide immediate help and advice to patients and relatives. If you would like us to investigate the issues you have raised to provide you with a response please do not hesitate to contact Chloe Saunders on 01865 221728 or at chloe.sauders@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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