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What a hospital should be like

Story from nhs.uk

"What a hospital should be like"

About: John Radcliffe Hospital

I've already send an email on the subject. My only comment on where you could have done better was in communicating why things were taking so long e.g. in arranging xrays and scans and in getting the reports.

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Responses

Response from John Radcliffe Hospital 10 years ago
John Radcliffe Hospital

Submitted on 12/02/2014 at 09:20
Published on nhs.uk on 13/02/2014 at 03:00

Thank you for your comments regarding communication. I am very sorry that your experience did not meet the standard you could expect in this respect. If you wish to receive a response regarding these concerns please feel free to send your email to the Patient Advice and Liaison Service (PALS) at PALS@ouh.nhs.uk or to the Complaints department at complaints@ouh.nhs.uk who will look into the matter for you.

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