"Shocked and Appalled"

My Mother has been in the hospital for four weeks. Mum went in because she had a stroke. The treatment has been appalling. As her daughter i have concerns, she has fallen twice. I was shocked when I saw her today (Sunday) she has a lot of bruising around her face, specially her eyes. I phoned the hospital today. They did not phone me. When you try to ask anything they seem disinterested. As for the food my mother said she would not give it to a dog. she has lost a lot of weight. I have started to take food in for her also her other visitors are doing the same.