"Parking charges not clearly displayed"

About: North Tyneside General Hospital

(as a relative),

On previous visits to north tyneside hospital I have driven through a barrier, taken a token and paid on exit. I last used the hospital for several appointments and the birth of my daughter early 2013 when the barriers had been removed, and in place were yellow covers and parking wasn't charged.

My Dad was taken to hospital by ambulance last week after suffering a suspected heart attack and when I arrived to see him that evening there were still no barriers, and I couldn't see signs indicating I had to Pay and display.

I visited regularly over the weekend and still did not see any signs regarding parking charges. I've arrived home today to Parking Fines amounting to £140, and have since read about how I should have paid for parking.

I can not believe that such an unclear and underhand method of charging parking is being used, I am happy to pay £1. 20 an hour for parking, and would gladly have done so on this occasion but didn't even realise that I had to pay.

Parking charges should be clearly defined, and instructions clearly displayed and simple to follow, especially considering people visiting the hospital are most likely in the realms of an extremely stressful situation.

Now on top of the stress of my fathers condition, I also have the stress of these ridiculous fines!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust We are preparing to make a change

picture of Annie Laverty

Dear Sir / Madam,

I am really sorry to hear the news of your father's admission, I can appreciate how worried you must have been. I do hope he is ok now?

I am sorry that the changes to the parking system has caused additional stress for you - please do get in touch with me directly annie.laverty@nhct.nhs.uk. I would like to try and help and need a bit of information from you first.

With best wishes, Annie

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust We have made a change

picture of Annie Laverty

Dear Sir/madam,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story