"Totally professional and explained everything to us in detail"

About: Heartlands Hospital / Urology Solihull Hospital / Urology

(as a relative),

My husband and I attended the urology clinic to obtain results of a procedure carried out at Heartlands hospital. The clinic was held at Solihull hospital and we were seen by Andrew Hobster. This dedicated nurse greeted us warmly, was totally professional and explained everything to us in detail. Fortunately results were good but we both felt that Mr Hobster should be a role model for others who sadly seem indifferent to patients needs and worries. Mr Hobster should be applauded for the way in which he conducts himself on a professional and personal level.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Janjo

Thank you for taking the time to write about Charge Nurse Hobster. I have forward your email to him as I know he will be thrilled to receive your kind comments.

Many thanks and a speedy recovery

Kind regards

Iona

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