"Staff helpfulness for families"
About: Maidstone District General Hospital Maidstone District General Hospital Maidstone ME16 9QQ
Posted by Andy
Attempting to contact my father who was apparently on Mercer ward only to be told he was on Whatman ward. I know that he was in bay D off of Mercer ward as I had visited him three times however the staff on Mercer ward were very unhelpful seeing as he was around the corner from their desk - hardly a 10 second walk and told me to ring Whatman ward ( no offer of transferring the call ) I know everybody is busy but this was on a Sunday ( not the busiest day of the week ) Eventually after several more calls the switchboard managed to connect me to Whatman ward where the staff were very helpful - Full praise to them. I fully support our NHS staff and know they do a very demanding job however there was no need for this unhelpfulness in the first place. Call made at midday on Sunday the 9th February 2014.