"I could not have asked for more. "

About: St Peter's Hospital / Accident and emergency St Peter's Hospital / Trauma and orthopaedics

(as the patient),

I presented myself at St. Peters A&E at the start of the month with severe pain and swelling from a broken wrist which had been incorrectly plastered elsewhere the day before.

I was checked in with the utmost courtesy and efficiency by the receptionist, Margaret, I think.

About 45 minutes thereafter I was received by the triage nurse and perhaps an hour after that taken to Dr Agra (not sure if that is the right spelling. ) He was reassuring, professional, and has a great sense of humour and made me feel extremely comfortable with his thorough examination, then sending me off for x-rays, manipulating the wrist, and then putting another plaster cast on.

The nurse who was present (Susan Good) was also delightful and kind.

Various other people attended me during my short stay and I was truly impressed and humbled by the quality of care and empathy shown by everyone.

I was referred to the fractures clinic which I attended this week, was seen on time, and again with professionalism and empathy.

I now have a follow up soon. Whilst I would rather not have broken my wrist in the first place, I could not have asked for better service in any way, and all this is so much at variance with what one often hears about the NHS.

My sincere thanks to all concerned who made this possible.

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Response from Ashford and St. Peter's Hospitals NHS Foundation Trust

Dear Mike

Thank you so much for taking the time to share your positive experiences of the emergency team at St Peter's. It is lovely that you have praised the whole team - including our receptionists, doctors, nurses and fracture clinic staff - and we have passed your comments on to the staff you mention. It is reassuring to hear that you felt so well cared for, with kindess, empathy and efficiency. We hope your wrist is recovering well.

Many thanks again.

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