"Thanks for skilled and kindly treatment with..."

About: Medway Maritime Hospital

My mum was treated at the Medway Maritime in November. She had fractured her hip in a fall and I am writing to say that she and the family were delighted with the care and attention she received from all departments. The ambulance staff were efficient and explained clearly what they were doing and ensured she was comfortable and secure in what was a frantically busy A&E on that evening. She was operated on speedily to replace the hip joint, consulted and informed by surgeon and anaesthetist and then given respectful and kindly care in Arethusa ward. The Rapid Response team liaised with mum about her return home and were able to help with nursing home care once she left hospital but was unable to manage at home. The team also helped with rail and step adaptations when mum was ready to come home. She has been provided with loan equipment (sticks, trolley, stool) to enable a speedy recovery in her own home. We would like to thank everyone involved for making her treatment and recovery so "joined up". Thanks again.

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Response from Medway Maritime Hospital

Thank you for providing us with an overview of your mother’s recent patient experience during an emergency admission for a fractured hip. It is always good to receive feedback on positive outcomes, particularly highlighting areas of good practice as it enables us to share these across the Trust to make improvements for all patients. I have shared your comments with the heads of departments to enable them to make their teams aware of your comments. I hope that your mother is continuing to progress well and wish her a good recovery. Sam Goldberg Deputy General Manager - Surgery, Anaesthesia & Critical Care Tel 01634 830000, ext. 6718 samantha.goldberg@medway.nhs.uk

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