"I was well cared for but had concerns about agency..."
About: Queen Elizabeth The Queen Mother Hospital Queen Elizabeth The Queen Mother Hospital Margate CT9 4AN
I had a hysterectomy recently and was very well cared for by the hospital staff - nurses, doctors & health care assistants. I found them without exception to be highly professional and I valued their patience and kindness. However, there were a few agency HCAs who were gossiping, complaining and making some highly inappropriate comments. Similarly, I noticed that cleaning staff also tended to gossip and complain where patients could hear them. I got the impression that the cleaning is outsourced. Despite this, my experience was very positive and I was impressed by the way the staff supported me even after I was discharged. I am leaving this feedback as constructive criticism which I hope might strengthen an already strong team.