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Review of A&E

Story from nhs.uk

"Review of A&E"

About: Moorfields Eye Hospital (City Road Campus)

Was prepared for a long wait at a&e (4 hours in total) but I wasn't prepared for the doctor I saw having no knowledge about my condition and couldn't have cared less which she didn't even try to hide. After less than 5 minutes with her and despite me being in a great deal of pain she motioned that we were finish. I will be writing a letter of complaint.

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Responses

Response from Moorfields Eye Hospital (City Road Campus) 10 years ago
Moorfields Eye Hospital (City Road Campus)

Submitted on 09/02/2014 at 15:49
Published on nhs.uk on 10/02/2014 at 03:00

I'm sorry to hear about this. A formal complaint is definitely the best way to proceed, as this enables us to investigate properly and to identify what needs to be done to prevent similar problems for other patients in future. Please send your complaint to the patient advice and liaison service (PALS) either by email to pals@moorfields.nhs.uk or by post to PALS, Moorfields Eye Hospital NHS Foundation Trust, City Road, London EC1V 2PD.

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