"Star nurse!"

About: East Surrey Hospital / Accident and emergency

(as a relative),

My husband had an operation on his lower back and the wound takes cleaning and packing and bandaging.

Being the weekend we needed to go to Emergency services to have my husbands wound on his lower back cleaned, packed and bandaged.

Tracey at Emergency at East Surrey was fantastic! She was so kind and helpful making him feel at ease and helping him keep his dignity. Thorough cleaning of the wound, packing and finally the bandaging was so professional that my husband is now able to go the toilet free of hanging bandages from previous nurses. Work of art is how I describe the neatness and care taken.

Great care in a very busy environment.

Congratulations to you Tracey you are our STAR Nurse! !

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear Laurajeane

Thank you very much for sending us such lovely feedback and I am really pleased that we could help. I hope that your husband is feeling better and please let us know if there is anything further that we can help with.

If you would like to specifically send a commendation to Tracey then there is a link to a special feedback site that we have:

www.yourcarematters-2.co.uk

On that site you select code 201 and enter the details. However I will send you comments to the Emergency Department and try to identify the relevant Tracey. I think we have a few so we'll track her down.

Thanks again.

Dr Ben Mearns

Clinical Lead for Acute & Elderly Medicine

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story