"Lack of respect in casualty at Derbyshire Royal Infirmary"

About: London Road Community Hospital / Accident and emergency

(as the patient),

I went to the DRI as a 999 from my own hospital in Ilkeston. It was quite busy when i arrived. i was suffering from chest pains. I was waiting for a bed when a male (not nurse) but a member of staff came and shown me to a cubicle where he drew the curtains around me and asking my husband to stay outside while he gave me a ECG.

Now this is my complaint: he told me to take my bra off so he could do the ECG but the pads was still on from the hospital, where i did not have to take my bra off and also when i was in the ambulance when they gave me a ECG so therefore what made it different with him?

I'm 37 yrs old and have large breasts. i felt uncomfortable but you just go along with it. if this is normal procedure surely there should have been a female there. he did rub against me when he put the clips which he could have done with my bra on. My husband was fuming but did not say anything as his main concern was me.

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Responses

Response from Support and Development Manager, Principia

Dear Caza Thank you for your posting on Patient Opinion. I was concerned to hear about your experience, but please let me reassure you that it is common practice to remove your bra for an ECG as often an underwire bra can effect the ECG reading. Unfortunately I am not in a position to comment on the protocol at Derby hospital with regards to having chaperones present during tests, but would ask you to contact Sarah at the Patient Advice and Liaison Service at Derby Royal on 0800 783 7691 or email her. Sarah should be able to help further. Kindest regards Charlotte Principia Partners in Health Principia, Partners in Health is an organisation that plans, pays for and delivers local NHS services for the people of Rushcliffe. It brings together all of the family doctors across Rushcliffe to work alongside community nursing, rehabilitation services and other local health services.
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