"Long wait with no information in Cardiff"

About: University Hospital Of Wales / Accident & Emergency University Hospital Of Wales / General Surgery

(as the patient),

Referred to Hospital by my Doctor with stomach pain. Arrived at 12.25pm. Waited 1 hour in reception then sent to Surgical Assessment Unit. Waited 1 Hour then questioned by the Triage Nurse. Had blood taken for testing. Waited 1/2 hour then examined by Student Doctor then examined by Doctor.

Sent for X-ray. After X-ray waited 1 Hour to be taken back to the Surgical Assment Unit, waited 1 hour then I asked when I would be seen by the Surgeon and was told that he came to the unit to see me whilst I was at the X-ray department so I would have to wait.

I then waited until the shift change at about 7.00pm. New shift said the surgeon would be with me soon. At 9.30pm I signed a discharge note and returned home. At no time during my time at the hospital was I told what was happening or when I would receive attention.

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