"Ward B14 and care"

About: New Cross Hospital

My husband was brought in overnight with chest pains and ended up in ward B14. He was diagnosed with a mild heart attack and received excellent care. He had an angiogram performed the following day and again received excellent care with no complaints whatsoever. My real complaint was the time it took for the hospitals pharmacy to dispense my husband's prescription. He was informed at 10.00am on the morning of his going home that he would be discharged at 4.00pm. At 4.00pm we were told to wait in the Ward's Day Room and our prescription would be brought to us. We sat for 3 hours waiting for this to happen and eventually we managed to get hold of a doctor on the ward and had her find out when this prescription would appear. She then informed us at that point she had been told by pharmacy that the prescription hadn't even been dispensed. She was not aware of us and others in the Day Room in a similar situation. An elderly lady waited longer than us. We had a 3 hour journey back to Devon after this (my husband had been in Cannock on business) and we pointed that out only to be told (That's Pharmacy) and a shrug of shoulders and we would have to wait. In our opinion-not good enough, we cannot fault the nursing care which we found to be exemplary but to wait 3 and a half hours for a prescription totally blighted what was a good experience. My husband would like to give a special thank you to a particular member of staff in the EMU unit and another in ward B14, bay 4, they both went the "extra mile" in looking after him.

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Responses

Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Thank you for posting your comments regarding your husband's patient experience within our hospital.

To enable me to look in your concerns relating to the delay in Pharmacy, I would be extremely grateful if you could contact our Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Jamie Emery

Patient Experience Lead

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Response from New Cross Hospital

Thank you for posting your comments relating to your husband's recent patient experience at our hospital. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362. I wish your husband well with his recovery! Kindest regards Jamie Emery Patient Experience Lead

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