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Fantastic care shame about Parking Eye

Story from nhs.uk

"Fantastic care shame about Parking Eye"

About: North Tyneside General Hospital

Reading some of these reviews it seems like my situation is not uncommon. My little boy (2 years old) contracted scarlet fever over the new year holidays and became very unwell one night. At 2am we rushed him into A&E. Previous visits to north tyneside I expected the normal parking barrier where I took a ticket and worried about paying after we ha seen a doctor. In place were yellow covers over them and to be honest I didn't even look for anything else (it was 2am and I had a very poorly child). In A&E we were seen straight away, I can not commend the staff on that night enough, they reassured me and treated my son so we could return home within a hour of arriving. My positive experience was however tainted with the £70 fine for 1 hours parking in A&E from 2am to 3am on the night in question. I please urge you to reconsider this method of controlling the parking (something I know you have to do), or allow to pay after we have seen a doctor as it's the last thing on your mind when you are concerned for the health of a loved one. Kind regards A concerned mother

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Responses

Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 06/02/2014 at 11:29
Published on nhs.uk on 07/02/2014 at 03:00

Dear Madam, Thanks so much for getting in touch to share your views and giving us the opportunity to help. I fully appreciate the circumstances that brought you in to hospital that night and understand completely that your concern and priority would have been focused on your wee boy. I am pleased that you received all the care that you needed from the team in A&E and I'm sorry that you feel this positive experience has been tainted by the receipt of the fine for parking. Please do get in touch with me directly annie.laverty@nhct.nhs.uk - I want to act immediately and feel certain I will be able to help resolve this matter for you. With thanks again for your feedback as a concerned Mum. Annie

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Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 10 years ago
We have made a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 04/04/2014 at 21:48
Published on Care Opinion on 06/04/2014 at 13:06

picture of Annie Laverty

Dear Madam,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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