"still freezing cold waitng in a corridor"

About: Cumberland Infirmary

Following the response to my review involving my wife having to sit in the main corridor in a freezing cold draught whilst waiting for her operation, I thought I'd have a look to see what improvements had been made to the situation whilst I was in the hospital for an outpatient clinic. Nothing has changed. There are still people huddled up in blankets to try and keep out the cold and protect their modesty whilst sitting on those ridiculously low seats. If the matron has intervened to sort the problem out, I am at a loss to see what has been done. If the matron hasn't done something about it, it's time to get someone doing the job that will make a change. If you don't know what to do, here's a list to start with - 1. provide a waiting area where every Tom, Dick and Harry coming into the building can't stare at you. 2. Get some seats that are easy for the less athletic to get in and out of. 3. Have some toilets close at hand. 4. Make sure there isn't a draught and that the temperature is warm enough so that you can take your coat off without shivering.5. Have enough room so that people aren't crowded together like cattle.

Story from NHS Choices

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Response from Cumberland Infirmary

Thank you for adding a further comment to the NHS Choices website following our response. Firstly, may we apologise again about your wife’s experience and that she was not provided with the privacy and dignity that she should have been. We have recently relocated our pre-assessment suite from Maple A to this area so that we can open more beds at the Cumberland Infirmary and we recognise that we still have work to do to improve on the new location which is currently being progressed by our Interim Director of Estates. There will be a meeting on Monday where this is to be discussed further and a new plan agreed by clinical colleagues. In the meantime, we have lifted the temperature in the Atrium and doing our best to preserve the privacy and dignity of patients as much as possible. We hope this helps and if you would like to discuss this further, please do not hesitate to email elizabeth.leitch@ncuh.nhs.uk and she will be happy to update you on progress.

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