"Treatment received from your Ambulance Service"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Initially this is a secondhand report via my Husband as I was collapsed on the bedroom floor. This was early morning on Monday in early Feb.

One of your early response cars apparently arrived within minutes (much to my Husband's relief) and after oxygen I began to come round. The two Paramedics (one male and one female) could not have been kinder and were very comforting to my Husband.

An ambulance arrived a few minutes later and I was taken to Torbay Hospital. These two Ladies were also very kind and efficient.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear and

Thank you for taking the time to share your, and your husband's, experience. I hope you are making a good recovery.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when they need us most.

I would very much like to pass on your kind comments to the staff who came to your aid and comforted your husband. To do this I will need to know the date and address that the ambulance attended. Could you please contact me, at your convenience, laura.martin@swast.nhs.uk?

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear and

Thank you for supplying the extra information. This will allow me to identify the members of staff who atended, and I will log a formal thank you on your behalf.

Thank you again for providing feedback on our service.

Kind regards

Laura

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