"Internet access for patients at the Wells Road Centre"

About: Forensic mental health

(as a volunteer/advocate),

Posted by Advocacy for Thurland Ward patients

Almost 2 years ago the following post was put on the Patient Opinion website;

"It concerns me greatly that the patients can't have access to the internet...even though this would be completely supervised, risk assessed and monitored by staff locally. For recovery, education, entertainment and developing life skills, I find it astounding that in this modern age we as a service are unable to facilitate this. "

The response dated 9/3/12 indicated that managers of the unit supported the idea of having safe internet access use for patients. It also indicated that the IT department saw this as a priority and a decision would be made "soon".

2 years later the patients on this ward have been advised that internet access for them will not be available in the forseeable future. The patients on Thurland ward wish to express their unhappiness about this decision and cannot understand why it is proving so difficult to facilitate at least some internet access facility for patients within the Wells Road. We believe some internet access is provided within other hospitals withinin Nottinghamshire, even those with higher levels of security. The internet is so much part of modern life that without some access to it the patients are missing out on an important element in their road to recovery.

We would like to know why it has been decided we cannot have access to the internet when staff and management here have indicated that they support "safe internet access use for patients. "

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Yvonne Bird, Community Forensics OT, Nottinghamshire Healthcare NHS Trust

Thank you for posting your concerns in regard to not having internet access.

The management and staff at the Well's Road Centre continue to support the use of the internet for patients under supervision.

Several different methods to develop internet access on this site have been explored over the years in collaboration with the Trust IT service. It was agreed last year that WIFI would be installed to allow patient access. Surveys of the centre have been completed, but as yet we have no firm date when WIFI will be fitted. This continues to be pursued.

As a temporary measure a land line connection was requested. Unfortunately, we have recently received the news that this can not installed.

We share your frustrations, and have escalated the issue to the Executive Director of the Forensic Division as well as the Head of Health Informatics. We hope that this will be resolved swiftly.

Andy Latham, General Manager and Yvonne Bird, Head Occupational Therapist.

  • {{helpful}} of {{total()}} people think this response is helpful

Update posted by Advocacy Together (a volunteer/advocate)

Posted by Together Advocacy on the instruction of Thurland Patients.

Thank you for your response on this matter. We note that this issue has been escalated to the Forensic Division Executive Director and the Head of Health Informatics and would welcome any comments they wish to make on this matter. We would also appreciate being kept informed of progress on a regular basis and hope the matter can be resolved quickly

Updates, changes and questions related to this story