"Leverhulme unit"

About: Clatterbridge Hospital

Visited this unit for "minor surgery" I was quite alarmed at being herded together with other patients in a waiting room. Following a painful procedure I was quickly taken from the theatre by staff who thought I had a bed... I didn't, I was taken to a waiting room where I was left alone shaking, feeling faint and in pain. Waited for a member of staff... Eventually a health care assistant came, despite telling her how I felt she asked If I'd like a tea or coffee! Realising this was my aftercare I tearfully rang my husband to collect me I changed with difficulty into my clothes in a toilet. Still in pain and shaking a senior nurse finally entered the waiting room. Gave me a copy of notes regarding surgery procedure, no post op instructions, no follow up clinic date for removal of stitches. Handed me 5 dressings which I later found out did not even cover the wound. I rang the ward three days later to enquire about clinic dates, the member of staff was not interested and continued a conversation with a third party. Very rude indeed. Extremely disappointed and I certainly will not receive treatment there again.

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Response from Clatterbridge Hospital

We are very sorry to hear about your experience at Clatterbridge Hospital and we note your comments. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. If you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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