"My hip replacement surgery"

About: Medway Maritime Hospital / Trauma and orthopaedics

(as the patient),

I just wanted to share my experience on my recent visit to Medway Hospital at the end of Jan 2014.

I was admitted to have my replacement to which I was really scared and anxious about. From the time I arrived the nurses, doctor and anaesthetist made me feel so relaxed as they explained what was going to happen.

After my operation I woke in recovery, the staff there were kind and caring, then got transferred onto Pembroke ward, which was the start of my recovery, was in a 4 bed ward, the other patients were so lovely, and made the stay worthwhile.

But the stars were the nurses, domestics and ward nurses, nothing was too much trouble, and always welcomed you with a caring smile and good word of encouragement.

They work so hard, long hours, but always had a smile, just couldn't find anything bad to say about my stay, and when I got home and heard about Medway in the news was saddened.

But my stay was nothing short of praise for those hard working nurses, doctors and domestics that look after the wards.

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Responses

Response from Medway Maritime Hospital

Thank you for providing us with feedback relating to your journey through the operating theatres into Pembroke Ward. I am very please to hear that your recent experience of trauma and orthopaedics was very positive, and that we met your expectations during your stay with us. I have ensured that the team receive your feedback comments - it is important they are aware of the positive impact they had on your planned surgery. Should you have any comments or suggestions for improvements I am keen to hear those too. Thank you again for taking the time to provide us with feedback and I hope that you are recovering well post surgery. Samantha Goldberg Associate Director of Operations – Surgery, Anaesthetics & Theatres 01634 830000, Ext 6718

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