While it is impossible to find fault with the level of care and kindness while we had the Dr/nurses attention, we always had the uncomfortable feeling that the paperwork was more important than the patient and family.
There were some odd instances of "right hand not knowing what the left hand was doing". As we sat by the bedside, the overriding impression was of people with their heads in files or glued to computers...so much so that our friendly "Good mornings" on arrival went without answer, even there was no apparent crisis. We are aware that this is NOT the professionals fault, rather that of the system that constrains them, being obsessed with statistics. Lovely staff, but a de-humanising system. Sad how this atmosphere has taken over the NHS.
Also on one particular morning there were at least 3 other patients on the ward, each listening to a different TV channel, with the volume turned up, resulting in a total cacophony. My Mum was clearly distressed by the noise level and could barely make out our (human) voices above it all. Surely headsets should be standard? Easy enough to achieve surely. A dying (or even Ill) person shouldn't be subjected to that.
"My Mother dying (aged 90 and with dementia) over a period of days."
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
Posted by bemused (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Sue Mellor