"A&E treatment"

About: Heartlands Hospital / Accident and emergency

(as a parent/guardian),

Immediately following an early morning accident on a complementary bus from the NEC car parks to the exhibition halls, my son, wife and self were ambulanced to Heartlands A&E Dept. , and later transferred to CDU.

Being from the North East of England, I must congratulate and thank all the staff who attended to us, from the first responders and ambulance technicians right the way through the multiple investigative processes and treatments we benefited from throughout the long day we spent in your care before our discharge late in the evening.

All staff were worthy of praise, courteous, caring, and thorough professionals!

Especially noteworthy was Dr Craescu and physiotherapist/specialist Nathan (sorry didn't get surname)

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Inpainbut relieved

Thank you for your feedback regarding you and your family being treated at Heartlands Hospital in the ED and CDU.

I have will forward your email to the key people you have mentioned in your kind email.

I wish you and your family a speedy recovery.

many thanks again

Iona

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