"Poor A&E!"

About: Royal Bolton Hospital

Upon arrival one receptionist was sat typing whilst the other booked in, she didn't acknowledge she was busy and couldn't help, so instead she chose to ignore me. The reception staff were extremely slow on booking in! The triage nurse was slow, I explained I was in pain yet was given paracetamol and ibuprofen, something stronger was required given I had a suspected fracture at this time and she put back in the waiting room to be seen. I was called by the doctor, took in to a cubicle, curtain wide open with no privacy or dignity, he then assessed my injury and sent me for an X-Ray. Upon returning from my X-ray I was still in considerable pain, particularly after the manipulation of my injury for clear X-ray images. I was called in to the doctor just to be told I needed a cast and to take a seat back in the waiting room. I was then called to the nurse for treatment, this is when I was given a splint, the size of splint I needed wasn't in the box, she tried sizes that were clearly wrong before giving in and going to find the right one which meant having to walk elsewhere. I was still in pain and was not offered any pain relief until I stated I was in pain and I was told I could have some more pain killers but would "have to pay for them"! I'm sorry but in what modern day A&E must one pay for pain relief? I've had the unfortunate requirement of needing A&E treatment in the past at both Manchester Royal and Salford Royal and was given pain relief and medication to take home free of charge, why must the Royal Bolton charge when it's needed in an urgent situation? Overall, slow poor service that results in poor fitting and unsupported cast and leaving without pain relief! I have since been to another hospital had my injury re-assessed, a new more suitable cast applied and was given appropriate pain relief all for free! Needless to say, I shan't be using this trust for care in the future.

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Response from Royal Bolton Hospital

We're very sorry to hear this. We would like to look into this further. Please would you contact Sue Franklin, Operational Business Manager for A and E, via switch 01204 390390 to discuss.

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