"Avoid Wheal Agar Ward"

About: Royal Cornwall Hospital (Treliske)

The ward is understaffed and chaotic. They show little compassion or understanding and there seemed to be a drive to release beds at all costs. Pressing the call bell in most cases went unanswered and finding a member of nursing staff or a doctor often proved impossible. After about 6pm there seemed no doctors in evidence till 8am the next morning. On asking for information no one seemed clued up. I think treatment at home would have been far more effective than this place. The food was totally disgusting. The management of the ward was non-existent. I would hope never to end up here.

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Responses

Response from Royal Cornwall Hospital (Treliske)

We are very sorry that you were unhappy with your recent hospital stay. We do take any concerns seriously and would wish to respond to you directly. Please contact our Patient Advice and Liaison Service at : pals.service@rcht.cornwall.nhs.uk

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