"The 18 week promise?"

About: Hereford County Hospital

Having waited now for 62 weeks for a procedure to remove silicon debris from my eye, a throwback to detached retinas repaired some 30 years ago. I do question your stated confirmation in you correspondance that 'from diagnosis to treatment will be completed in 18 weeks'. Having had my appointment for this Thursday cancelled for the second time, yesterday morning, 'due to an emergency', appparently known about 4½ days in advance, I am again left undoing all of the arrangements made for the day. Needless to say, it is now unknown when a 'new' appointment will be available and do I have confidence that it will be honoured, no. Will it be a case of third time lucky, who knows.

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Response from Hereford County Hospital

Thank you very much for your feedback. We’re very sorry for the postponement of your procedure and would like to assure you that we are currently seeing and treating all patients requiring this procedure within 18 weeks. If you could please contact our Patient Experience Team we will be able to discuss this with you and the rescheduled appointment which has been made within 18 weeks from referral to the hospital to treatment. Please call our Patient Experience Team on 01432 355444 ext 2986 or email making.experiencescount@wvt.nhs.uk

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