"Not one person said sorry"

About: George Eliot Hospital / General surgery

(as the patient),

Today I was due to have day surgery at the George Eliot hospital. I was asked to be there for 8am and I arrived way before my time I didn't eat or drink or take my medication as requested I got seen by the surgeon and then the anaesthetist and got cleared for my operation I then got left to wait for four hours with drips in. Then the nurse come up to me and said I have some bad news the anaesthetist isn't doing your operation today you can go home we will send you a letter with a new date.

They then took my drips out and discharged me. I traveled one and a half hours to get there to be sent all the way home.

Not one person said sorry just blamed everyone else! !

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Responses

Response from George Eliot Hospital

Please will you contact the PALS team so that they can look into the reason for the situation and provide you with a full explanation for the cancellation. We are very sorry that this situation arose and, in particular,for the failure to apologise at the time. PALS can be contacted on (024) 7686 5550 Regards Christine Longstaff, Head of Patient Partnership

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