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The lack of respect shown to customers

Story from nhs.uk

"The lack of respect shown to customers"

About: Alexandra Hospital

Food keeps running out. Long time between administering pain killers Nurse suggested to the ward 'suggest you pee now as we may not be back for hours as we're very busy' As my sister had not be given pain killers for at least 2 hours, she was buzzing for nurse at 2 am the nurse came and shouted that she was understaffed, there were patience with more serious needs than her. Nurses are rude and short with elderly ladies on the ward. Ward 16, D

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Responses

Response from Alexandra Hospital 10 years ago
Alexandra Hospital

Submitted on 20/02/2014 at 13:33
Published on nhs.uk on 21/02/2014 at 03:00

I am sorry you have had such a disappointing experience on my ward. I appreciate you taking the time to highlight your concerns to me. I expect very high standards of care from all of my wards and I can assure you that all concerns are investigated and acted upon immediately they are raised. I you would like to discuss your experiences further please do not hesitate to contact me. Matron Helen Pulis 01527 512104

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