"Heating!"

About: St Mary's Hospital (London)

Visit to AandE was quite ordinary. Nurse was unfriendly. I saw a male nurse who seemed nice but didnt get him. The GP was a standard, unhelpful type. I didnt expect much and nobody was particularly helpful. What was absolutely intolerable is the temperature in the waiting area. Sick people require heating please!

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Responses

Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned to read your comments following your attendence at the Urgent Care Centre at St Mary's. We apologise for the unsatisfactory experience that you have reported. Your comments have been passed to the Estates Dept responsible for heating the hospital and to the service manager. Your feedback is important to us and will be addressed. Please contact our PALS department if you have further concerns pals@imperial.nhs.uk

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