"My mother's treatment in Kingston Hospital"

About: Kingston Hospital / Older people's healthcare London Ambulance Service NHS Trust

(as a relative),

1. The paramedics were called because my mother had fallen. My mother dutifully fed the wild life in her garden it gave her a purpose in life. When the paramedic heard my mother mention foxes she said they were vermin and shouldn't be fed etc. , This was not the place or time for her to air her opinions.

2. My son and I accompanied my mother into the A&E cubicle. The nurse proceeded to get my mother ready for an ECG. she undid her top exposing her breasts in front of my son and myself. My mother has never in the whole of my life ever exposed herself to any. The nurse didn't give us a chance to leave and ask my mother permission as to whether she wanted us there. I didn't complain at the time as I did not want to upset my mother by drawing attentin to it. My mum just kept trying to cover herself up and the nurse continued to uncover her.

3. My mother was given sedation for about 3 days and we weren't informed. It was only when we complained as to what was going on this emerged. My mother is a very quiet person and there was no need for it. She was supposed to be suffering from a UTI.

4. When my mother failed to improve I wrote a letter to the doctor in charge of my mother. On the Monday when I enquired about an answer to my letter, it hasn't even been opened it was just clipped on her notes. We had no information offered to us regarding my mother and only when we eventually insisted on seeing someone did we find out that she had a tumour.

5. I was told my mother had cancer of the oesophagus by telephone when I was at work. I was told she probably had 2 weeks to live.

6. My mother apparently was told she had cancer and asked if she wanted them to continue with treatment. My mother did not have a family member present at the time. Most of the time I visited my mother she was unconscious and I have real doubt in my mind that this conversation actually took place and whether my mother really knew what was going on. I found it very difficult to understand or hear my mother so I find this indept conversation about her treatment hard to believe.

7. I found the doctors had no understanding of how to treat relatives. We visited my mother on a daily basis and we felt there was little understanding that this was an actual person with feeling and emotions. I now have to live with this for the rest of my life.

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Response from Kingston Hospital

Really sorry to hear about yours and your mother's experience. Please email pals@kingstonhospital.nhs.uk so we can look further into this for you.

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