"Lost confidence and walked , ended at home with no..."

About: Royal Bolton Hospital

Been having really sharp pains in my chest and other symptoms also similar to when I had pleurisy also had other issues I had lost a stone lately and had pains in my kidney and had been told not long ago from a scan I had a fatty liver, but today it had got extreme and I thought the usual stuff they give me would sort it, I also suffer from Diabetes 2 high BP. , I phoned the out of hours they told me that due to my answers to the questions their assessment tool stated a ambulance should be called I declined this offer because I did not want to take the time up of a ambulance. A nurse from Waters meeting place contacted me and again offered an ambulance and I said the same, she then instructed me to go to A& E immediately and tell reception I needed a ECG, I felt my heart was ok but she told me to get treatment I had to do this first, thought this would be a good thing if all my symptoms are connected as I have no confidence in GPs they blame everything on Diabetes 2 and high blood pressure. By the time I arrived I was heavy breathing and feeling faintish but the pain in my chest was happening every 10 mins or so. When i arrived A&E no one was queuing at the reception where there was 2 admin chatting I was feeling rough and they let me lean on a post until they took my details, I was leaning for at least a minute until she gave me her attention I found her manner very off with no skills of customer skills in sight. She sent me to the seating for Triage, waited 20 mins which I was told before chest pains were a priority that's why I was sent there. Triage nurse was completely rude very cold with no empathy, after 5 mins sat again a nurse came for me and I must admit got me on ECG vey quickly I told her my heart should be ok and tried to tell her about my other symptom's but kept turning away and didn't seem interested, once in a cubicle her and auxiliary, a mature man who was the nicest there, only person who seemed to have a good bedside manner, did the ECG then asked me questions but every time I tried to answer she walked away twice and then talked to a Dr who I could hear so she didn't have the full facts and symptoms to give as she didn't listen to make a accurate assessment. Due to his conclusion he stated it was because I had not taking my pills today because I was in a rush to get to them I also had nothing to eat. She then told me to go and sit in reception and off she went, I came out of the cubicle due to the way I was feeling was totally disoriented and staggered a bit the auxiliary came over and help me sit down in the seating that is as you walk into the treatment area, other patients were sat there, I sat there feeling faint and even had to lean my head on the wall, the same nurse appeared again and told me I cant sit there and frog marched me to reception she could see I was struggling, I then decided this was ridiculous, I have lost faith in their care and treatment she just said ok if that's what you want and I staggered out

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Responses

Response from Royal Bolton Hospital

What you describe is clearly not the sort of attitude that we would want our patients to experience, so we're very sorry about this. We would like to explore this further so please would you contact our Patient Advise and Liaison Service (PALS) on 01204 390193 in the first instance. Thank you.

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