"Pain in my Arm"

About: Southend Hospital

After visiting Southend A&E I was amazed at the response to my plea of suffering a pain after falling from my bike, After an initial X ray and visual diagnosis, I was told there was nothing wrong with it, I said that i was in intense pain and was sent home. It turned out I had a hairline fracture which was undetectable via the X ray equipment that was used at Southend A&E and seemed very outdated. After much un- necessary suffering I decided to visit another Hospital who diagnosed my condition more thoroughly. I was very dissapointed at the rudeness of some members of staff on duty at the Hospital.Who seemed to have a not care less attitude.

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Responses

Response from Southend University Hospital NHS Foundation Trust

I am truly sorry that you have had such a negative experience in our A&E department. We take cases of missed diagnosis very seriously and would like to look into your case. Could you please e-mail our complaints team with your details and an outline of what happened and when and they can investigate this. Their e-mail address is complaints@southend.nhs.uk

We hope to hear from you soon.

Steve McEwen

Patient Experience Lead

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