"Walk in chest Xray service"

I had a persistent cough that remained after use of antibiotic, so my doctor gave me a form to take the walk in X-ray service, without appointment, available weekday afternoons. I was very impresssed. I went in on Monday 20th January and joined a reception queue expecting to stand for a long time. But there were enough receptionists to keep the queue moving quickly and it took me only a few minutes to register. I was asked to wait to be called, so sat down and started up my laptop to do some work, expecting to be there for some time. I had hardly had time for the machine to boot up before someone came to direct me to a seat in the imaging corridor (with sweater and shirt removed, ready for action). Only a few minutes later I was called in and then found I had mis-heard the name, but as I was going back to my seat my name was called, and within a few more minutes the Xray had been done and I was walking out. I think the time between walking into the hospital and walking out was less than half an hour. Very impressive. My medical practice, however, did not bother to tell me when they had received the all-clear report. I had to phone and ask, after hearing nothing for over a week. Perhaps the hospital should allow patients to be sent an email message saying the report had been sent to the doctor, so that they know when to phone and enquire about the result. Note: The question on this form asking "which department" does not include X-ray as an option, so I had to choose 'don't know' which was a false answer. You should always include an 'other' option in every list in every questionnaire.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you had such a positive experience during your recent visit to our Imaging Department (x-ray). Your comments have been passed onto the senior staff responsible for this service; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2 Thank you for your comment about the departments listed. We have asked NHS Choices to add 'other' to the list.

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