"Day case for sholder op the best treatment ever..."

About: Torbay Hospital

I arrived on time at the wrong place (my fault as I asummed ) staff at wrong clinic very helpful and phoned my clinic told them I was on my way my addmission was very smooth and through seeing my consultant, phsio, nurse ect ect all very reasureing careing kindness that can't be priced in money I had a little wait as the morning list was running late however this was explained to me and I was shown to a waiting room with a T V and mag's very pleasant a short read of my newspaper and I was given some tablets and told it would'nt be long now I was shortly walked to the theatre all was explained by the team there very clearly all intrduced themselves with first names and made me feel very at ease i also noted although it is a very clinical area I was so at ease with my treatment I did not suffer my usual distaste for the smell of a theatre I fell asleep with out any knowledge of any injecttion being carried out on me so gentle was the fitting of the tap in the back of my hand I woke up feeling very well in bed at the first clinic I visited three nurse's where looking afer the four men in the ward it was most pleasant I was checked to ensure I was warm enough and comfortable given food and drink (fact I was given 3 coffee's and offered more food) belly filled I had a little snooze I not sure how long I slept but woke only two other men I had my dressing's changed chatted with nurse cleaning down an empty bed and it was time for to leave the following morning I have recived two care call from unit nurse and one from phiso . I have not always been pleased with the care and treatment I have recived at Torbay in fact I feel I have been a victim of poor care here in the passed and voiced my discontent on this site However this treatment has been without fault right the way through O P D on the day pre op and post op I felt the care I was shown genuine care from a person rather than someone performing a paid task

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Response from Torbay Hospital

Dear Mr Dooley Thank you so much for taking the time to comment. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. Your kind comments will be shared with our staff. South Devon Healthcare NHS Foundation Trust

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