"Many thanks to the Endoscopy Department of the R.B..."

About: Royal Bournemouth General Hospital

Having visited the Endoscopy Department today, I would like to thank the team there for my excellent treatment. I was made to feel very relaxed and comfortable and treated with dignity and respect. They kept me informed of what was happening throughout the procedure. The hospital is very clean and cheerful, and I was looked after well until I was able to go home. I would recommend this hospital with its highly professional and caring staff and volunteers. Many thanks again.

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Responses

Response from Royal Bournemouth General Hospital

Dear Anonymous Thank you very much for taking the time to share your experience while attending the Endoscopy Department. We value all feedback, both positive and negative, as it helps us to inform and improve our services. I am very pleased that you were made to feel comfortable and relaxed throughout the procedure and that the level of privacy and dignity shown to you was to a high standard. It is good to hear that you felt well informed by caring professionals and that the environment was clean and cheerful. I will share your kind words with the staff and the volunteers and I thank you once again for taking the time to share your feedback. Regards Sue Mellor Head of Patient Experience

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