"Was the information given to me ..."

About: St Helens Hospital

(as the patient),

What I liked

Was the information given to me by the clinic nurse just before my discharge.

What could be improved

Garton Ward in general.

on arrival at Garton ward at 7.40 the ward was still a sleep. we were shown into the manages room and then transfered to the day room at 8am. i had my blood pressure and name band completed in the day room. as time was passing by some of the other people were called to go to the ward as their bed had been allocated. Mt name was called and thinking my bed was allocated. only to be told to go into the bathroom and strip off and put on the gown and stockings.Staff kept knocking to see if i was ready . I came out of the bathroom , was put on a trolley and my husband was left holding my clothes and bag in his arms. After surgery staff kept monitoring me and asking if i was ok.As i came around a bit more i was given a drink.

At this point i cannot complain as the staff did lookmafter me. However i must stress to you that during the evening and night shift this ward became so noisy to the point that i asked for painkillers and a sleeping tablet just to get some sleep. The was no chance of recouperating , I could not believe that after having anaesthetic i was not able to sleep once woken . I felt that i had been abandoned and left to get on with it.

This ward should be ready for patients at 8am, and not having to wait while beds are juggled about.

Anything else?

Day after op and after having a really bad night , due to noise of staff i got up at 6am. I sat and waited thinking that we would be given a drink only to be told that breakfast does not come round till well after 8.30 depending on what jobs had to be done.

nurse came around to change my dressings i asked if i had dissolveable stitches or would i need a nurse when i gat home . nurse advised that she was not sure , BUT she had just changed another womans dressing and she had the same stitches so hey they may be dissolveable .

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››