"Lack of response to my complaint"
About: Leicester General Hospital / General medicine Leicester General Hospital General medicine LE5 4PW
Posted by janet a (as ),
I complained to the PILS office at Leicester General in mid December via their on line form about the breach of the 18 week referral to treatment time as enshrined in the NHS constitution. Despite many phone calls to PILS I have not had a reply - my husband is still waiting for his treatment. They admit receiving the complaint but that's as far as it goes.
I have two complaints-
The lack of response from the PILS office to my complaint - I keep being fobbed off by them despite being told they have a target response time of 48 hours. It's now over 40 days and counting
The fact that my husband has waited well over 18 weeks for any sort of treatment to start and in fact has now had his appointment put back even further.