"Crew were very caring, sympathetic and instilled confidence"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Heaped877 (as ),
Steve and Joel who came in response to our call were absolutely wonderful. They took my wife and I from our home to the Cheltenham Hospital after I had cardiac problems.
They were very caring, sympathetic and instilled confidence. They kept us informed of everything they were doing and what was happening all the way to the hospital and even when we got to the A&E department.
A tip we learned, can’t remember from where, was to have our car warning lights flashing so that the ambulance driver could more easily identify our house. This could save precious time particularly in rural areas such as ours.