"The approachfulness of staff, ..."
About: Queen Alexandra Hospital Queen Alexandra Hospital Portsmouth PO6 3LY
Posted by Jojo (as ),
What I liked
The approachfulness of staff, and friendly dispoasition, which enables patients to feel at ease and involved.
Choice of appointments for follow up
What could be improved
Nurses not wearing gloves when taking blood - totally against infection control policies and guidelines. Gloves were available in the room - just not used
Having to trek around the hospital as he patient to get collection bottles - can't the staff either do this, or ensure they have a supply to hand
Out of date info on pathology sheet - gives wrong level information
Lifts - dirty, although being used by builders,but still unacceptable as patients also use these lifts
Pharmacy not taking debit card payments - hassle, especially when cashpoint is on different level, so more walking around needed.