"I was a patient in the Elective ..."

About: Manchester Royal Infirmary

(as the patient),

What I liked

I was a patient in the Elective Treatment Centre and it was bright and very clean. The staff were amazing, doctors, nurses, surgeons, porters, pharmacists, Anesthetists,domestics...every single staff member was kind, polite, caring, skilled and professional.

I honestly feel like I got 5 star VIP care even though the ward was always very busy. I was amazed by the care I received. I cannot praise the ETC team enough, they all deserve medals and pay rises, definitely.

What could be improved

For me, nothing. I think I got all the care and attention I needed. I do believe the staff were under alot of pressure and I think they could do with more doctors and nurses so that they will not be so permanently rushed and would suffer from less stress. They deserve a break!

Anything else?

Although I have concentrated on the ETC so far in my comment I have been visiting the MRI for various appointments regularly over the last 7 or 8 months and I have yet to meet a member of staff who was not professional, kind and caring. The hospital is always clean and the staff are always willing and eager to help. I believe they go out of their way to provide excellent service to their patients and every single one deserve my thanks. Keep up the good work!

Story from NHS Choices

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