"No or incorrect communication"

About: Lister Hospital

My wife's appointment in the Endoscopy dept. was for 10 a m, she was finally seen at approx. 12;10 am. During the two hours between appointment and being seen, we were given no information whatsoever as to the delay. After my wife had had the procedure, I was told she would need to rest for an hour before going home. An hour and a half after I was advised she was in the recovery room, I had to go and find a member of staff to find out the situation. As a result of this enquiry I was given information by two members of the same dept., with differing answers. All told we spent the best part of 5 hours in this dept. for a procedure that at best takes two hours. I understand there are delays in hospitals, but to leave patients without any information is, in my opinion, totally unacceptable and irresponsible..

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Responses

Response from Lister Hospital

We're very sorry that the experience of you and your wife of the Lister's endoscopy service was not good - indeed we agree with your final sentiment and if you have not raised a formal complaint already, we would encourage you to do so. This can be done very easily be emailing generalenquiries.enh-tr@nhs.net so that we can get the ball rolling for you.

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